Whenaconsumerfindsthatsomethingheorsheboughtisfaulty(假冒...
問題詳情:
When a consumer finds that something he or she bought is faulty(假冒的) or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保單),or any other records that might help, at the store of buying.In most cases, this action produces results.However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager.In general, the “higher up” the consumer takes him or her complaint, the faster he or she can expect it to be settled.In such a case, it is usually settled in the consumer’s favor, taking it as true that he or she has a just right.
Consumer should complain in person whenever possible, but if they can not get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question.If this can not be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “the left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo(立體音響) — does not work.”
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and firmly as possible.But if a polite complaint does not achieve the expected result, the consumer can go a step further.He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumer’s rights.
1.To gain a relatively quick settlement of his problem, which one below is a consumer advised to complain to ______.
A.the manager B.the producer
C.a shop assistant D.a public organization
2.The most effective complaint about what was bought can be made by ______.
A.asking politely to change it B.saying firmly it is of the poor quality
C.writing to the producer directly D.explaining exactly what is wrong with it
3.The passage mainly informs us ______.
A.how to make the effective complaint
B.how to settle a consumer’s complaint
C.how to avoid buying something wrong
D.how to deal with complaints from consumer
4.According to the passage, the last way a consumer has to use is ______.
A.to find the manager and reason with him
B.to write to the producer stating the problems
C.to gather several fighters to threaten the seller
D.to warn the seller of reporting to a public organization
【回答】
ADAD
知識點:閱讀理解
題型:未分類
-
對於一定量的理想氣體,下列說法正確的是______。(選對一個給3分,選對兩個給4分,選對3個給6分。每選錯一...
問題詳情:對於一定量的理想氣體,下列說法正確的是______。(選對一個給3分,選對兩個給4分,選對3個給6分。每選錯一個扣3分,最低得分為0分) A.若氣體的壓強和體積都不變,其內能也一定不變 B.若氣體的內能不變,其狀態也一定不變 C.若氣體的...
-
某有機物結構簡式為,下列關於該有機物的說法中不正確的是( )A.遇FeCl3溶液顯紫*B.與足量的*氧化*溶...
問題詳情:某有機物結構簡式為,下列關於該有機物的說法中不正確的是()A.遇FeCl3溶液顯紫*B.與足量的*氧化*溶液在一定條件下反應,最多消耗NaOH3molC.能發生縮聚反應和加聚反應D.1mol該有機物與溴發生加成反應,最多消耗1molBr2【回答】解析A項,有機物分子中存在*羥基,所以...
-
下列反應的離子方程式正確的是( )A.在碳**鎂溶液中加入足量Ca(OH)2溶液:Mg2++2HCO3-+C...
問題詳情:下列反應的離子方程式正確的是( )A.在碳**鎂溶液中加入足量Ca(OH)2溶液:Mg2++2HCO3-+Ca2++2OH-=MgCO3↓+CaCO3↓+2H2OB.電解飽和食鹽水:C.過量的鐵與濃**反應: Fe+6H++3NO3-=Fe3+十3NO2↑+3H2OD.向硫*鋁銨[NH4Al(SO4)2]溶液中滴加足量Ba(OH)2溶液 NH4++Al...
-
圖3-2-3中是四個圖形,則下面對圖形的敘述正確的個數是( )圖3-2-3①線段AB與*線MN不相交 ②點...
問題詳情:圖3-2-3中是四個圖形,則下面對圖形的敘述正確的個數是( )圖3-2-3①線段AB與*線MN不相交 ②點M線上段AB上③直線a與直線b不相交 ④延長線*線AB,則會通過點CA.0 B.1 C.2 D.3【回答】思路解析:“*線MN”不僅告訴我們MN是...
相關文章
- Everyoneknowsthatfishisgoodforhealth.16 Butitseemsthatm...
- “Christmasisnotfunwhenyou’repoor,”Ithoughttomyself61
- BeijingOperaisthequintessence(精髓)ofChina.It'sthemostwel...
- Everyoneknowsthatfishisgoodforhealth. 16 Butitseemsthat...
- Everyoneknowsthatfishisgoodforhealth.31Butitseemsthatma...
- Forthosewhostudythedevelopmentofintelligence(智力)inthean...
- 單項選擇。Mybrotheroftenhelpsmewithmystudy,althoughheisquite...
- —Sofar,SuBingtianistheonlyChinesewhofinishedthe100mete...
- 單詞1.HowlonghasthefamoussingerstayedinSuzhousincehe
- Astheymigrate(遷移),butterfliesandmoths(飛蛾)choosethewinds...