假定你是李華，兩週前你從網上訂購了一套英語書蟲系列讀物（BookwormSeries），昨天才到貨，且包裝破損...

問題詳情：

假定你是李華，兩週前你從網上訂購了一套英語書蟲系列讀物（Bookworm Series），昨天才到貨，且包裝破損、數量不足。請就此向網店客服寫郵件投訴。   要點如下： 1．介紹購物情況： 2．反映存在問題： 3．提出解決方案。

注意：  1．詞數100左右： 2．可適當增加細節，以使行文連貫；

(可能用到的生詞： 投訴complaint n．)

【回答】

Dear Sir/Madam(To whom it may concern),

I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Li Hua

知識點：提綱作文

題型：書面表達